Mahkota8 Privacy Policy — Our Commitment to Protecting Your Data
Mahkota8 takes the privacy of every user seriously. This document clearly outlines the information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Information We Collect from Users
When you register and use the mahkota8 platform, we collect several categories of information to ensure the service runs smoothly and securely:
Your full name, phone number, email address, and identification details provided during account registration. This information is required to verify your identity and manage your account securely.
Transaction details in Malaysian Ringgit (RM), including deposit and withdrawal history. We do not store credit or debit card details directly — all transactions are processed through a secure, encrypted payment gateway.
IP address, device type, operating system, browser version, and other technical data collected automatically. This information helps us optimise the user experience, particularly for mobile users in Malaysia.
In-platform activity records such as games played, session duration, login frequency, and general usage patterns. This data is used to improve service quality and detect suspicious activity.
Why We Collect This Information
Mahkota8 uses the information collected solely for the following purposes:
- Account management: Enabling login, providing customer support, and processing financial transactions in Malaysian Ringgit (MYR) accurately and securely.
- Platform security: Detecting and preventing fraud, unauthorised access, and activities that violate our terms of use.
- Service improvement: Analysing usage patterns to improve the interface, enhance platform speed, and tailor the mobile user experience.
- Important communications: Sending system notices, policy updates, security alerts, and relevant account information to users.
- Legal compliance: Meeting applicable legal and regulatory requirements in Malaysia, including identity verification obligations.
Cookie & Tracking Technology Usage
Mahkota8 uses cookies and similar tracking technologies to enhance your browsing experience on the platform. Cookies are small text files stored on your device to identify your session and retain your login preferences.
We use three types of cookies:
- Essential cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
- Performance cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Functional cookies: Saves your preferences such as language and display settings so you don't have to reconfigure them every time you log in.
You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect the functionality of the mahkota8 platform.
Data Storage, Security & Third-Party Sharing
All user data is stored on servers protected with industry-standard SSL encryption. Database access is restricted to authorised personnel only and subject to strict verification procedures. mahkota8 conducts regular security assessments to ensure our systems remain up to date.
Mahkota8 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information is only shared with trusted payment processors to complete MYR transactions, or with authorities where required by Malaysian law. All third-party partners are obligated to meet equivalent data protection standards.
Active account data is retained for the duration the account remains open. For closed or inactive accounts, data is held for the period required under Malaysian law before being securely deleted. Financial transaction data is retained for audit and financial record purposes in accordance with legal requirements.
Your Rights as a mahkota8 User
As a mahkota8 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted through customer support and will be processed within a reasonable timeframe.
If you find that the information we hold is inaccurate or out of date, you have the right to request a correction. Basic information can be updated directly through your account settings.
You may request the deletion of your personal data by closing your account. Deletion will be carried out subject to record-keeping obligations required under applicable law.
To exercise any of these rights, please contact the mahkota8 support team at [email protected]. We will process your request within the stipulated timeframe and keep you informed of the action taken.
Policy Changes & How to Contact Us
Mahkota8 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Users will be notified of any significant changes via an in-platform notice or the registered email address.
The date this policy was last updated will be shown at the top of this document. Continued use of the platform after any amendments constitutes acceptance of the updated terms. We therefore encourage you to review this page periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or how mahkota8 handles your personal data, please contact us via:
- Email: [email protected]
- Frequently Asked Questions: Refer to the FAQ for an immediate response
Our team is ready to assist and will respond to all enquiries within a reasonable timeframe.